FAQ and Product Care
Product Care
Sticker Care and Application Instructions
Sticker Application Instructions
- Choose Your Surface:Â Select a smooth, clean surface for your sticker. Avoid textured surfaces for the best adhesion.
- Clean the Area:Â Wipe the surface with a cloth to remove dust, dirt, and oils. Soap and warm water or an alcohol pad work best. Make sure it's completely dry before applying the sticker.
- Peel Carefully:Â Gently peel the sticker from its backing, starting from one edge. Be careful not to stretch or tear it.
- Position the Sticker:Â Hold the sticker by the edges and position it over the desired area.
- Apply Firmly: Once you’re happy with the placement, press the sticker down firmly from the center outward to eliminate air bubbles.
- Smooth It Out:Â Use a soft cloth or your fingers to gently smooth out the sticker, ensuring good adhesion.
- Let It Settle:Â Allow the sticker to set for a few hours before exposing it to moisture or heavy use.
Enjoy your new stickers!
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Tips and Sticker Information
Here are some tips to help you enjoy your handmade stickers:
- Application Surface:Â For best adhesion, apply stickers to smooth, clean surfaces. They may not stick well to textured surfaces.
- Water Resistance:Â Our stickers are water-resistant, but they are not dishwasher safe. Avoid submerging them in water.
- UV Safe:Â These stickers are UV safe, making them ideal for outdoor use. However, prolonged exposure may still cause fading over time.
- Gentle Removal:Â When removing, peel slowly and carefully to avoid tearing. If residue remains, you can gently rub it off with your finger.
- Store Properly:Â Keep unused stickers flat in a cool, dry place to maintain their quality.
Bookmark Care
Here are some tips to help you keep your handmade bookmark in great shape:
- Keep Dry:Â Avoid exposing your bookmark to moisture. If it gets wet, gently blot it with a soft cloth and let it air dry.
- Handle with Care:Â Treat your bookmark gently. Avoid bending or folding it to maintain its shape.
- Store Wisely:Â When not in use, store your bookmark flat in a book or a drawer to prevent creasing.
- Avoid Direct Sunlight:Â Prolonged exposure to sunlight may fade colors. Keep your bookmark in a shaded area when not in use.
- Clean Gently:Â If it gets dirty, use a soft, dry cloth to wipe it clean. Avoid harsh chemicals.
Thank you for supporting handmade creations! Enjoy your reading!
Pinback Button Care
To keep your pinback buttons looking their best:
- Avoid moisture: Keep them dry to prevent rust or damage.
- Handle with care: Pins are delicate; avoid rough handling or dropping.
- Clean gently: If needed, wipe with a soft, dry cloth.
- Keep away from chemicals: Perfume, hairspray, and other chemicals may affect the finish.
- Store safely: Keep in a dry, cool place when not in use.
16oz Cup Care
To keep your custom cups in great shape:
- Hand wash only: Gently wash with warm water and mild soap. Avoid scrubbing the design.
- No soaking: Prolonged soaking may damage the transfer.
- Avoid the dishwasher: High heat and strong detergents can cause fading or peeling.
- Do not microwave: These cups are not microwave-safe.
- Keep away from extreme temperatures: Hot or cold temperatures can affect the cup's integrity and design.
- Handle with care: Avoid dropping or applying excessive force.
Shipping Policies
Shipping Methods
We offer a few different shipping options for your convenience, including both standard and expedited shipping. These options and costs can be found at check-out.
Processing Time
Orders are typically processed within 2-4 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost at checkout before completing your purchase.
Domestic Shipping
We currently only ship to addresses within the US. For domestic orders, delivery times typically range from 3-7 business days, depending on the shipping method selected.
Shipping delays may occur due to holidays, severe weather events, or USPS issues.
International Shipping
We do not offer international shipping at this time.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
Delivery Estimates
While we strive to provide accurate delivery estimates, please note that delivery times may be affected by factors beyond our control, such as weather delays, carrier issues, or unforeseen circumstances.
Returns Due to Shipping Issues
If you experience any issues with your order related to shipping, please refer to our Returns & Exchanges policy below for information on how to initiate a return or exchange.
Delivery Attempts / Where is my Package
Our shipping carriers will attempt delivery to the provided address. If delivery is unsuccessful, a notification may be left, and the package may be held at a local facility for pickup or re-delivery.
Address Issues/Accuracy
Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Shipping Damage or Loss
In the rare event that your order is damaged or lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you.
Shipping Restrictions
Some items may be subject to shipping restrictions or regulations imposed by carriers or government authorities. We reserve the right to cancel orders for items that cannot be shipped to certain locations.
Shipping Promotions
From time to time, we may offer free shipping promotions. These promotions will be clearly communicated on our website or through promotional materials.
Questions or Concerns?
If you have any questions or concerns about our shipping policies, please don't hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.
Return Policies
Return Policy
All sales made through Roseish Designs website are considered final. We do not accept returns or exchanges for any reason, including but not limited to, change of mind, dislike of the product, or ordering the wrong item.
Cancellation Policy
Orders cannot be cancelled or modified once they have been shipped. Please review your order carefully before proceeding to checkout.
Refund Policy
Refunds will only be provided in cases of damaged or defective products, or if an incorrect item is shipped. Refunds will be issued to the original form of payment.
Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will work with you to provide a suitable resolution, which may include a replacement or refund at our discretion.
Incorrect or Incomplete Orders
If you receive an incorrect or incomplete order, please notify us immediately upon receipt. We will investigate the issue and take appropriate action to rectify the error, which may involve sending the correct item or issuing a refund.
Non-Refundable Fees
Please note that shipping fees, handling charges, and any other fees associated with the purchase are non-refundable.
Your Agreement
By completing a purchase on our website, you acknowledge and agree to abide by the terms of our No Returns Policy as outlined above.
Questions or Concerns?
If you have any questions or concerns regarding our policy, please feel free to contact us!